Terms of Service

They cover three things: this website, the conversations you have with us on WhatsApp, Instagram or Facebook Messenger, and the detailing, coating and paint protection work we carry out.

They sit alongside our privacy policy, which explains what we do with your personal data. Where the two documents overlap, the privacy policy governs anything to do with data.

Nothing here removes rights you have under Portuguese consumer law. Where a term below conflicts with a right the law gives you as a consumer, the law wins.

Prices shown on this website are starting points, not offers. A Full Front in Ceramic Pro PPF starts from €1,250 + VAT, a full car from €2,900 + VAT, and Ceramic Coating from €950 + VAT — what your job actually costs depends on the vehicle, the coverage and the condition of the paint.

A quote is the figure we send you in writing, usually within a working day, after you tell us the make, model and the coverage you want. That is the number that binds us, not the website.

A quote is based on what you have described and, where relevant, on photographs. If the item arrives in materially different condition — deeper defects, previous poor-quality work to correct, damage not visible in photographs — we will tell you before starting and give you a revised figure. You are free to decline it and take the item away at no cost.

Unless the quote says otherwise, it holds for 30 days.

A booking is confirmed when we have agreed a date with you and you have accepted the quote. For multi-day work we hold the bay exclusively for your vehicle, which is why the dates matter to both of us.

Where a deposit is required for a booking, we will tell you the amount and what it covers before you pay it.

Timelines given with a quote are our honest estimate. Paint correction and film work occasionally uncover something that adds time; if that happens we tell you as soon as we know rather than at the end.

All prices are quoted excluding VAT unless stated otherwise. VAT is added at the rate in force on the invoice date.

We accept card and bank transfer. Every job is invoiced through ALL2SHINE, LDA, NIF 516603671.

Payment is due on the terms stated on the invoice. We may hold the item until the invoice for the work done on it is paid.

We ask for 48 hours' notice if you need to cancel or move a booking. The studio runs to tight slots and a bay held empty cannot be filled at short notice.

Cancel or move with at least that much notice and there is no charge, and any deposit is carried to the new date or refunded.

With less notice, or if the vehicle does not arrive, we may keep a deposit already paid to cover the reserved time. We will always tell you if we intend to.

If we have to move your booking — illness, a job overrunning, materials delayed — we tell you as early as we can, offer you the next available slot, and refund any deposit in full if the new date does not suit you.

We record the condition of the item when it arrives, and we ask you to remove personal belongings and valuables before leaving it. We cannot accept responsibility for items left inside.

Please leave the item with enough fuel or charge for it to be moved around the studio, and tell us about anything we should know — aftermarket paint, previous bodywork, a wrap, a sensitive alarm, non-standard trim. Coating and film behave differently on repainted or previously treated surfaces, and we need to know before we start.

We hold insurance appropriate to the work we do. While your item is in our care we treat it as we would our own, but we are not liable for pre-existing defects, for faults we did not cause, or for the ordinary consequences of correcting paint that was already compromised.

Please collect the item on the agreed date. If it is left substantially beyond that without an arrangement, we may charge reasonable storage.

Ceramic Pro products carry manufacturer-backed warranties, and the specific cover, tier and duration for your job are set out in the warranty documentation issued with it. That documentation is the authoritative statement of what is covered — this page does not replace or extend it.

As the exclusive Ceramic Pro applicator in Portugal, we handle warranty claims directly rather than passing you to a third party.

Warranty cover assumes the finish is maintained as described in the aftercare given to you, including any inspection or refresh interval the tier requires. Damage from impact, abrasive machine washing, harsh chemicals, or work carried out on the coated surface by someone else is not a manufacturing fault and is not covered.

Your statutory rights as a consumer in respect of conformity of goods and services apply in addition to any manufacturer warranty, and are not affected by it.

When you message us on WhatsApp or Instagram you may be answered by Amélia, an automated assistant. We say so plainly rather than letting you assume you are talking to a person.

Amélia can answer questions, take your details and help arrange a time to look at your vehicle. She is helpful but she is software, and she can be wrong.

Nothing Amélia says is a binding quote, a confirmed booking, or advice you should rely on without confirmation from us. A price is binding only when we send it to you in writing as a quote. A booking is confirmed only when we confirm the date.

You can ask for a human at any point and one of the team will pick the conversation up. Our studio hours are on the contact page; outside them there may be a wait.

How we handle the content of those messages — including that it is processed by a language model — is set out in our privacy policy.

Please use WhatsApp, Instagram and Messenger to talk to us about work, quotes and bookings.

Do not send us unlawful, abusive or threatening content, do not send other people's personal data without their knowledge, and do not use these channels to send advertising or bulk messages. We may stop replying and block a number or account being used that way.

Messaging is also governed by WhatsApp's and Meta's own terms, which sit outside our control.

The text, photographs, logos and design on all2shine.pt belong to us or to our suppliers and are protected by copyright and trade mark law. Ceramic Pro is a trade mark of its owner and is used here under our applicator agreement.

You are welcome to view, download and print pages for your own use in dealing with us. Please do not republish them commercially or present them as your own.

We keep the site accurate but do not guarantee it is free of errors or always available. Prices, service descriptions and availability change.

If we fail to do what we agreed, we are responsible for loss that is a foreseeable result of that failure.

We are not responsible for loss that was not foreseeable, for business losses such as lost profit or lost opportunity where you are dealing with us as a business, or for delays caused by events genuinely outside our control.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

Tell us first — write to manager@ceramicpro.pt or speak to the team at the studio. Most things are quicker to fix than to argue about, and we would rather hear it from you than read it later.

As a consumer in Portugal you may also record a complaint in the electronic complaints book (Livro de Reclamações Eletrónico) at livroreclamacoes.pt, and you may refer a consumer dispute to a competent alternative dispute resolution entity. We will tell you which entity is competent for a given dispute on request, and information on consumer rights is available at consumidor.gov.pt.

These terms are governed by Portuguese law, and the Portuguese courts have jurisdiction. If you are a consumer, this does not deprive you of the protection of the law of the country where you live.

We update this page when the way we work changes, and we change the date at the top when we do. The terms that apply to your job are the ones in force on the day you accept your quote.