Privacy Policy

Who is responsible for your data

All2Shine | Ceramic Pro - Portugal is the data controller. You can reach us at manager@ceramicpro.pt or by post at Núcleo empresarial da Abrunheira, Nascente 17 armazém 25, 2634-634 Sintra, Portugal.

What we collect

Contact details — your name, phone number and email address, given when you enquire, book, or are invoiced.

Messages — the content of conversations you have with us on WhatsApp, Instagram or Facebook Messenger, including anything you choose to send us in them.

Vehicle details — the make, model, colour, registration and mileage of the vehicle or item we are working on.

Service history — the work carried out, when, and what it cost.

Date of birth — only the day and month, and only where you have given it, so we can send a birthday message. We do not use the year.

Marketing permission — whether you have agreed to receive offers, when you agreed, and when you asked us to stop.

We do not collect payment card details through this website or through messaging, and we do not ask for them there.

Amélia, our messaging assistant

When you message us on WhatsApp or Instagram you may be answered by Amélia, an automated assistant. This matters for your privacy, so we say it plainly rather than leaving you to work it out.

To write a reply, the text of your message and the recent history of your conversation are sent to Anthropic, which operates the language model behind Amélia. Anthropic processes it to generate the response and does not use it to train their models.

Amélia never quotes prices as final and never confirms a booking. A member of the team does that. If your question needs a person, the conversation is passed to one.

A member of the team can read any conversation and can take it over at any time. You are always able to ask to speak to a person.

Why we are allowed to hold it

To provide the service you asked for — answering enquiries, arranging and carrying out work, and invoicing. This is necessary to perform our contract with you.

Our legitimate interests — keeping records of work carried out, protecting our business, and improving how we answer customers.

Your consent — for marketing messages such as offers and seasonal campaigns. You may withdraw it at any time and we will act on it.

Legal obligation — invoices and tax records, which Portuguese law requires us to keep.

Who else sees it

We do not sell your data. We share it only with the services that make the studio run:

Meta Platforms — WhatsApp, Instagram and Facebook Messenger carry the messages themselves, under Meta's own privacy terms.

Anthropic — processes message content to generate Amélia's replies, as described above.

Supabase — hosts our customer database, inside the EU.

Vercel — hosts our website and the software behind Amélia.

ClientJoy — our customer records and invoicing system.

Slack — our team is notified of new enquiries there, so a person can pick them up quickly.

Each of these acts on our instructions, and we do not permit them to use your data for their own purposes.

How long we keep it

Customer records and service history are kept while you remain a customer and for seven years after your last job, which is the period Portuguese tax law requires for the associated invoicing.

Conversations are kept for two years from the last message, so we can pick up where we left off and answer questions about work we did for you.

A record that you asked us to stop marketing is kept indefinitely. That is the only way we can guarantee we do not message you again.

Stopping marketing messages

Reply STOP to any message and marketing will stop. The word is recognised automatically, at any time, and takes effect immediately without anyone having to action it.

You can also write to us at manager@ceramicpro.pt and ask.

Stopping marketing does not stop us answering you. You can still message us about your vehicle and we will reply.

Your rights

Under the GDPR you may ask us to give you a copy of the data we hold about you, correct it if it is wrong, delete it, restrict or object to how we use it, or provide it in a portable form.

Write to manager@ceramicpro.pt and we will respond within one month.

If you are not satisfied with our answer you may complain to the Comissão Nacional de Proteção de Dados (CNPD), the Portuguese data protection authority, at cnpd.pt.

Changes to this policy

If we change how we use your data we will update this page and change the date at the top. Where the change is significant we will tell you directly rather than relying on you to notice.